Privacy Policy — Froggybet Casino

1. Data We Collect

We collect personal data you provide during registration (name, date of birth, email, address, phone number), identity verification documents (passport, driving licence, proof of address), payment information (payment method details, transaction history), and usage data (login times, game activity, IP address, device type). We also collect data required for UKGC compliance including source of funds declarations for high-value accounts.

2. How We Use Your Data

Your data is used to: operate and manage your account; process deposits and withdrawals; verify your identity and age; comply with UKGC licensing requirements including anti-money laundering obligations; detect and prevent fraud; personalise your experience; send you marketing communications if you have opted in; and respond to support queries. We do not sell your personal data to third parties.

3. Legal Basis for Processing

We process your data under: (a) contractual necessity — to deliver the services you've signed up for; (b) legal obligation — UKGC licence conditions, AML regulations, GDPR compliance; (c) legitimate interests — fraud prevention, platform security; (d) consent — for marketing communications, which you may withdraw at any time. For questions about data processing, contact our Data Protection Officer at [email protected].

4. Data Retention

We retain personal data for the duration of your account and for a minimum of 5 years following account closure, as required by UK anti-money laundering regulations. GAMSTOP self-exclusion records are retained for the period of exclusion plus 5 years. You may request deletion of non-essential data at any time, subject to legal retention requirements.

5. Your Rights (GDPR/UK GDPR)

Under UK GDPR, you have the right to: access your personal data (Subject Access Request); correct inaccurate data; request deletion of data we no longer need; restrict processing in certain circumstances; data portability; object to processing based on legitimate interests; and withdraw consent for marketing at any time. To exercise these rights, contact us at [email protected].

If you believe we are mishandling your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

6. Cookies

We use essential cookies (required for site function), analytical cookies (anonymised traffic analysis), and functional cookies (remembering preferences). We do not use cookies to track you across other websites for advertising purposes. You can manage cookie preferences through your browser settings.